Return and refund policy
Any products purchased can be returned to NUREENA.COM shall there be any defects in terms of size, color or material within 3 days after recipient received the parcel. NUREENA.COM will replace the returned item with a new similar product.
Before we decide to replace the defect item, the returned product will be checked with the receipt and the product should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the product has been used or damaged by the customer, there will not be any exchange. NUREENA.COM will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the products, customer will received their new order within THREE (3) days after the confirmation.
The return policy is not applicable if the reason of return is solely due to the product not fitting customer's taste.
Please return your purchase to the following address:
NO 18, JALAN U1/84C
GLENPARK, SEKSYEN U1
40150 SHAH ALAM
Refund is only applicable when the item ordered is out of stock and the customer does not want to change to other item available.
Please contact us at 012-6660414 or PM at our FB page https://www.facebook.com/365dd/messages if you have any questions or doubts.